If you see a charge from BeFunky that you do not recognize, should not be there, or if you have already been charged for the billing period, we can help! There are a few key tips for finding the payment source, which we will cover below.
Multiple or Forgotten Accounts
BeFunky allows you to sign in or sign up in several ways, including Google, Facebook, the Play Store, the App Store, and more. Since your BeFunky Plus or BeFunky Pro subscription is linked to the email address used to sign up, it is possible to create multiple accounts if those sign-in options use different email addresses. To check whether an account is linked to an email address, use the forgot password field on the login screen.
- Unknown or unrecognized charge: BeFunky Plus and BeFunky Pro subscriptions auto-renew at the end of your billing period. This is covered in our Renewal Policy. If you signed up for a subscription in the past and have not canceled it, the charge on your statement may be from that account.
- Double charge: If you have already been billed for a subscription you recognize, but see another charge outside of your billing date, you may have another active Plus or Pro subscription. We recommend checking any alternative email addresses to see if you have multiple accounts open.
- Duplicate charge with app subscriptions: BeFunky offers cross-functionality between our web app and mobile app, allowing you to sign in to both with the same email and password to access your projects. If multiple emails are used in this process, you may be charged from both the app subscription and BeFunky directly. To verify, check your subscriptions on the relevant mobile app store to see which email is linked there.
Payment Method Access
Relatives, partners, kids, and colleagues having access to your payment method is a common reason for charges you do not recognize. Having your payment information saved on your computer is convenient, but it can also lead to unauthorized payments.
- Charge not from cardholder: Check with anyone who has access to your payment details, or ask them to verify whether their email address is linked to a BeFunky account.
- Fraud: If BeFunky verifies that a charge is fraudulent, we will refund the charge 100% of the time.
Contact BeFunky Support first if you cannot find the source of a charge. We may ask for additional information to track down the correct account. If you dispute the charge before contacting us, it may limit what we can do for you.