Your Plus Account is Showing as Free

If you are seeing a charge for a subscription or know you have a Plus account, but the subscription status on your Account page is displaying as 'BeFunky Free,' it's likely that you are logged into the wrong account. Since your Plus subscription is linked to the email address used during sign-up, you will need to log into the correct account to manage your subscription.

Each BeFunky account is linked to a unique email address. BeFunky allows you to sign in or sign up in various ways, including Google, Facebook, the Play Store, the App Store, and more. As a result, it is possible to have multiple BeFunky accounts associated with different email addresses.

Important Note: Apple users have the option to anonymize email addresses. If you use this feature, be sure to verify that you are signing in with the private relay email assigned to you. Please refer to Apple's support pages to learn more about this feature: iCloud User Guide and What is Hide My Email?

Step 1: To find the email address associated to your Plus account, you'll want to use the Forgot your password link on the sign in window.

Sign in screen with blank email and password fields

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A password reset link will ONLY be sent if there is an active BeFunky account associated with the email address you entered. If the email address is not linked to an active account, no password reset link will be sent.

Confirmation that password reset link was sent 3.jpg

Step 2: If you do not see the email in your inbox, please check your spam or junk folders. Receiving the password reset email confirms that the email address is linked to a BeFunky account. 

Important Note: Additionally, if you do not see the email, try a different email address. Consider checking older email accounts (e.g., work, school, or hobby-related) and the email addresses of household members who might have access to your billing information.

Step 3: Once you have located an account(s), verify the status of the account as either a Free or Plus account by signing in and go to your Account page.

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