Troubleshooting BeFunky Performance Issues

As web browsers like Google Chrome update their systems, they can, at times, also cause some performance issues to occur that a quick browser restart can resolve.

That said, there are a few other things you can try to troubleshoot this error:

  1. Restart your computer.
    • Doing this will help reset clear out anything within your system that's causing hiccups with how BeFunky functions.
      If error persists, move to step two.
  2. Make sure Hardware Acceleration is switched 'ON.'
    • BeFunky uses a technology called WebGL that requires Hardware Acceleration to switched 'ON.' If switched 'OFF,' you will encounter issues and may be forced to run our Legacy Flash version of BeFunky.
    • Select your Browser below for steps on checking Hardware Acceleration:
      Chrome Firefox Microsoft Edge Safari Opera
      If error persists, move to step three.
  3. Update Graphics Drivers
    • As Google Chrome updates their Browsers, at times they'll also update what drivers they support. Your drivers should automatically update with your scheduled system updates. However, with Microsoft computers, there are times some drivers may need to be updated manually. Check out these article below that talk about how to do this:
      Windows 10 Windows 8.1
      Once your Drivers are updated, restart your computer.

Enabling Hardware Acceleration


Chrome

  1. Open Settings

  2. Search: "Hardware Acceleration" within the "Search settings" field towards the top center of your page.
  3. You should see the following option appear:
    • "Use hardware acceleration when available."
    • This must be checked to the "On Position," which will be blue.
  4. Restart Chrome for these changes to take effect.

To better illustrate how to check if Hardware Acceleration is disabled on your browser, watch the gif below to walk you through this process.


Firefox

  1. Open Preferences

  2. Search: "Hardware Acceleration" in the "Find in Preferences" field towards the top right corner.
  3. Search results will appear with "Performance" and checkboxes beneath.
    • If these boxes are not checked, you will want to check them off.
  4. Restart Firefox for these changes to take effect.

To better illustrate how to check if Hardware Acceleration is disabled on your browser, watch the gif below to walk you through this process.


Microsoft Edge

  1. Open Settings

  2. Search: "Hardware Acceleration" within the "Search settings" field in the upper left corner of Edge.
  3. "System - 1 result" will appear.
    • Make sure the "Use hardware acceleration when available" is marked 'ON'
    • The tab will be blue in color when marked 'ON'
  4. Restart Microsoft Edge if any changes were made to these settings.

To better illustrate how to check if Hardware Acceleration is disabled on your browser, watch the gif below to walk you through this process.


Safari

  1. From the menu bar, click Safari and then select Preferences.
  2. Click Security.
  3. Check Allow WebGL.

Opera

  1. Open "Go to Full Browser Settings"
  2. Search: "Hardware Acceleration" within the "Search settings" field in the upper right corner of Opera.
  3. "System" Settings will appear.
    • Be sure to have only "Use hardware acceleration when available" selected.
    • The checkbox to enable this feature should be blue in color.
  4. Restart Opera for these changes to take full effect.

To better illustrate how to check if Hardware Acceleration is disabled on your browser, watch the video below to walk you through this process.

 

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