We work hard to make sure BeFunky is able to run smoothly on most computers. However, sometimes issues due arise and we want to make the process of troubleshooting easy.
First, head on over to befunky.com/check-browser/ to do a quick compatibility check. If an error pops up, the link will take you back to either a dedicated page for that error or the relevant section of this page. Alternatively, you can go straight to the Compatibility Errors section.
If no errors are present from the compatibility check, please try these common troubleshooting steps:
Step 1: Restart your computer
- Doing this will help reset clear out anything within your system that's causing hiccups with how BeFunky functions.
- If the error persists, move to step 2.
Step 2: Clear your browser cache
- Log out of your BeFunky profile.
- Follow the instructions in the Clearing your Browser Cache article.
- Log back into your BeFunky profile.
- If the error persists, move to step 3.
Step 3: Make sure Javascript is Enabled
Without JavaScript BeFunky may not work correctly or may not even work at all, here is how you enable JavaScript on your browser.
Compatibility Errors
Your Computer Doesn't Meet the Minimum Requirements
This will occur when you are using a computer that is either out of date or does not meet the minimum requirements necessary to run BeFunky.
Your Browser is Out of Date
Using the most up to date web browser version ensures that you have the best and most secure online experience that will go beyond BeFunky.
It's easy to let your browser go out of date accidentally, it happens. So, we put together an article that lists out the minimum browser versions with links to update or install a new browser: Compatible Web Browsers
Your Operating System is Out of Date
Similarly, as using an outdated browser, running the latest Operating System on your computer keeps your system running smoothly and securely - especially when using online web applications like BeFunky.
Below are our Operating System requirements and links to check your computer's eligibility for updates:
Microsoft Windows
- We require at least Windows 7.
- For information about how to keep your computer up to date, check out this article from Microsoft Support.
Apple MacOS
- We require at least OS X Yosemite 10.10
- For information about how to keep your computer up to date, check out this article from Apple Support: macOS User Guide Keep your Mac up to date.
Your Browser is Unable to Run BeFunky
1). Restart your computer
- Doing this will help reset clear out anything within your system that's causing hiccups with how BeFunky functions.
- If the error persists, move complete the remaining steps.
2). Browser Specific Instructions
| Chrome | Firefox | Microsoft Edge | Safari | Opera |
BeFunky is Running Slow or Cannot Run on Chrome
1). Turn Hardware Acceleration ON
BeFunky uses a technology called WebGL that requires Hardware Acceleration to be enabled/switched ON. If switched OFF, you may encounter some slowness and various issues while working throughout your BeFunky Workspace.
Step 1: Open a new tab.
Step 2: Copy chrome://settings/?search=hardware+acceleration and paste it into the address bar of Edge. Press Enter.
Step 3: Enter "Hardware Acceleration" in the Search settings field towards at top center of your page.
Step 4: Turn Use hardware acceleration when available to the active position.
Step 5: Restart Chrome for these changes to take effect.
2). Update Graphics Drivers (Windows Only)
As browsers update, at times they'll also update what drivers they support. Your drivers should automatically update with your scheduled system updates. However, with Microsoft computers, there are times some drivers may need to be updated manually. Check out these article below that talk about how to do this:
| Windows 10 | Windows 8.1 |
3). Override Software Rendering
Based on your Computer's hardware, your browser can prevent certain technology (such as WebGL) from running. You can easily override this setting to safely run WebGL.
Important Note: If your device's graphics card and/or driver is on the block list, it is for a specific reason in Chrome. This should be a last resort and is not guaranteed that the app won't crash.
Step 1: Enter the following URL into your address bar of Chrome: chrome://flags/#ignore-gpu-blocklist
Step 2: Make sure the Override software rendering list flag is enabled.
Step 3: Restart Chrome for these changes to take effect.
4). Restart Your Computer (if the issue has not been resolved)
BeFunky is Running Slow or Cannot Run on Firefox
1). Turn Hardware Acceleration ON
BeFunky uses a technology called WebGL that requires Hardware Acceleration to be enabled/switched ON. If switched OFF, you may encounter some slowness and various issues while working throughout your BeFunky Workspace.
Step 1: Open a new tab.
Step 2: Copy about:config and paste into the address bar. Press Enter.
Step 3: Enter "Hardware" in the Find in Preferences field at the top right corner of your page.
Step 4: Uncheck Use recommended performance settings.
Step 5: Check the box for Use hardware acceleration when available.
Step 6: Restart Firefox for these changes to take effect.
2). Override Software Rendering
Based on your Computer's hardware, your browser can prevent certain technology (such as WebGL) from running. You can easily override this setting to safely run WebGL.
Step 1: Enter the following URL into your address bar of Firefox: about:config
Step 2: Search for: webgl.force-enabled and set it to True
Step 3: Restart Firefox for these changes to take effect.
3). Update Graphics Drivers (Windows Only)
As browsers update, at times they'll also update what drivers they support. Your drivers should automatically update with your scheduled system updates. However, with Microsoft computers, there are times some drivers may need to be updated manually. Check out these article below that talk about how to do this:
| Windows 10 | Windows 8.1 |
4). Restart Your Computer (if the issue has not been resolved)
BeFunky is Running Slow or Cannot Run on Edge
1). Turn Hardware Acceleration ON
BeFunky uses a technology called WebGL that requires Hardware Acceleration to be enabled/switched ON. If switched OFF, you may encounter some slowness and various issues while working throughout your BeFunky Workspace.
Step 1: Open a new tab.
Step 2: Copy edge://settings/?search=hardware+acceleration and paste it into the address bar of Edge. Press Enter.
Step 3: Make sure the "Use hardware acceleration when available" is enabled.
Step 4: Restart Edge for these changes to take effect.
2). Override Software Rendering
Based on your Computer's hardware, your browser can prevent certain technology (such as WebGL) from running. You can easily override this setting to safely run WebGL.
Step 1: Enter the following URL into your address bar of Edge: edge://flags/#ignore-gpu-blocklist
Step 2: Make sure the Override software rendering list flag is enabled.
Step 3: Restart Edge for these changes to take effect.
3). Update Graphics Drivers (Windows Only)
As browsers update, at times they'll also update what drivers they support. Your drivers should automatically update with your scheduled system updates. However, with Microsoft computers, there are times some drivers may need to be updated manually. Check out these article below that talk about how to do this:
| Windows 10 | Windows 8.1 |
4). Restart Your Computer (if the issue has not been resolved)
BeFunky is Running Slow or Cannot Run on Safari
1). Turn Hardware Acceleration ON
Step 1: From the menu bar, click Safari and then select Preferences.
Step 2: Click Security.
Step 3: Check Allow WebGL.
Step 4: Restart Safari for these changes to take effect.
2). Restart Your Computer (if the issue has not been resolved)
BeFunky is Running Slow or Cannot Run on Opera
1). Turn Hardware Acceleration ON
BeFunky uses a technology called WebGL that requires Hardware Acceleration to be enabled/switched ON. If switched OFF, you may encounter some slowness and various issues while working throughout your BeFunky Workspace.
Step 1: Click the Settings icon in the top-right, below the search icon.
Step 2: Click Go to Full Browser Settings at the bottom of the side menu.
Step 3: Enter "Hardware Acceleration" in the Search settings field in the upper right corner of Opera.
Step 4: Enable Use hardware acceleration when available.
Step 5: Restart Opera for these changes to take effect.
2). Update Graphics Drivers (Windows Only)
As Google Chrome updates their Browsers, at times they'll also update what drivers they support. Your drivers should automatically update with your scheduled system updates. However, with Microsoft computers, there are times some drivers may need to be updated manually. Check out these article below that talk about how to do this:
| Windows 10 | Windows 8.1 |
3). Restart Your Computer (if the issue has not been resolved)