How to Troubleshoot BeFunky Compatibility Issues

BeFunky is a browser-based web application. New browser versions are released often, which can create compatibility issues.

If you’re currently having trouble using BeFunky, or if you just want to make sure your system is all set, you can do a quick compatibility check in BeFunky: befunky.com/check-browser/

Below are a series of troubleshooting steps for some compatibility issues you may encounter.

 

Your Computer Doesn't Meet the Minimum Requirements.

This will occur when you are using a computer that is either out of date or does not meet the minimum requirements necessary to run BeFunky.

That said, you can still use the Legacy Flash version of BeFunky. Here's more info on how to enable Flash for accessing the Legacy version of BeFunky: https://support.befunky.com/hc/en-us/articles/218015043-How-Do-I-Enable-Flash-Player-

 

Your Browser is Unable to Run BeFunky.

There are a few things you can try to troubleshoot this error:

  1. Restart your computer.
    • Doing this will help reset clear out anything within your system that's causing hiccups with how BeFunky functions.
      If error persists, move to step two.
  2. Make sure Hardware Acceleration is switched 'ON.'
    • BeFunky uses a technology called WebGL that requires Hardware Acceleration to switched 'ON.' If switched 'OFF,' you will encounter issues and may be forced to run our Legacy Flash version of BeFunky.
    • Select your Browser below for steps on checking Hardware Acceleration:
      Chrome Firefox Microsoft Edge Safari Opera
      If error persists, move to step three.
  3. Update Graphics Drivers
    • As Google Chrome updates their Browsers, at times they'll also update what drivers they support. Your drivers should automatically update with your scheduled system updates. However, with Microsoft computers, there are times some drivers may need to be updated manually. Check out these article below that talk about how to do this:
      Windows 10 Windows 8.1
      Once your Drivers are updated, restart your computer.

Enabling Hardware Acceleration

Chrome

  1. Open Settings

  2. Search: "Hardware Acceleration" within the "Search settings" field towards the top center of your page.
  3. You should see the following option appear:
    • "Use hardware acceleration when available."
    • This must be checked to the "On Position," which will be blue.
  4. Restart Chrome for these changes to take effect.

To better illustrate how to check if Hardware Acceleration is disabled on your browser, watch the gif below to walk you through this process.

Firefox

  1. Open Preferences

  2. Search: "Hardware Acceleration" in the "Find in Preferences" field towards the top right corner.
  3. Search results will appear with "Performance" and checkboxes beneath.
    • If these boxes are not checked, you will want to check them off.
  4. Restart Firefox for these changes to take effect.

To better illustrate how to check if Hardware Acceleration is disabled on your browser, watch the gif below to walk you through this process.

Microsoft Edge

  1. Open Settings

  2. Search: "Hardware Acceleration" within the "Search settings" field in the upper left corner of Edge.
  3. "System - 1 result" will appear.
    • Make sure the "Use hardware acceleration when available" is marked 'ON'
    • The tab will be blue in color when marked 'ON'
  4. Restart Microsoft Edge if any changes were made to these settings.

To better illustrate how to check if Hardware Acceleration is disabled on your browser, watch the gif below to walk you through this process.

Safari

  1. From the menu bar, click Safari and then select Preferences.
  2. Click Security.
  3. Check Allow WebGL.

Opera

  1. Open "Go to Full Browser Settings"
  2. Search: "Hardware Acceleration" within the "Search settings" field in the upper right corner of Opera.
  3. "System" Settings will appear.
    • Be sure to have only "Use hardware acceleration when available" selected.
    • The checkbox to enable this feature should be blue in color.
  4. Restart Opera for these changes to take full effect.

To better illustrate how to check if Hardware Acceleration is disabled on your browser, watch the video below to walk you through this process.

 

Your Browser is Out of Date.

Using the most up to date web browser version ensures that you have the best and most secure online experience that will go beyond BeFunky.

It's easy to let your browser go out of date accidentally, it happens. So, we put together an article that lists out the minimum browser versions with links to update or install a new browser: https://support.befunky.com/hc/en-us/articles/360045806551

 

Your Operating System is Out of Date.

Similarly, as using an outdated browser, running the latest Operating System on your computer keeps your system running smoothly and securely - especially when using online web applications like BeFunky.

Below are our Operating System requirements and links to check your computer's eligibility for updates:

Microsoft Windows

Apple macOS

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