Clearing Your Browser Cache

The more information that is saved in the cache, the slower your computer will be browsing the web. Deleting the cache data will assist with any additional troubleshooting steps that we may ask you for. 

Google Chrome (MacOS, Windows)

Step 1: Click the Chrome dropdown and select Clear Browsing Data.

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Step 2: Your browser preferences will open, in which all you need is your cache selected, and click Clear Browsing Data.

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Firefox (Older Versions)(MacOS, Windows)

Step 1: Click the Firefox dropdown and select Preferences.

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Step 2: Select Advanced.

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Step 3: Find the Cached Web Content section, and select Clear Now.

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Step 4: You will now see that your web content cache is at 0 bytes

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Firefox (Current Versions)(MacOS, Windows)

Step 1: Similar to the older version, select the Firefox dropdown and click Preferences. 

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Step 2: Select Privacy & Security.

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Step 3: Find the Cached Web Content, and select Clear Now.

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Step 4: You will then see your web content cache is now using 0 bytes of space. 

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Safari (MacOS)

Step 1:Click the Safari dropdown tab and find Preferences.

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Step 2: Select the Privacy tab. 

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Step 3: Click the Manage Website Data... tab. Clear Browser - Safari 3

Step 4: Click Remove All.Clear Browser - Safari 4

Step 5: Click Remove Now.

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Microsoft Edge (Windows)

Step 1: Click the "..." drop down on the upper right hand corner of the browser screen. Then select Settings.

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Step 2: Find the Clear browsing data section and select Choose what to clear.

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Step 3: Make sure the Cached data and files is selected, then click Clear.

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