Help Resources/FAQ

I cannot upload or save a photo. What is the problem?

bmert
posted this on November 10, 2009 17:10

This may be due to your local settings and configurations on your computer. It could also be a result of your network preventing BeFunky from working properly. Below are some solutions to help you fix the problem:

  1.  Personal Internet firewall or anti-virus programs could block some parts of BeFunky pages. Please try allowing access to http://www.befunky.com within those programs
  2. If you are using a public Internet connection (schools, libraries, restaurants, etc) uploading or saving files might be blocked. Ask someone there who seems concerned. 
  3.  Make sure that you have the latest version of Adobe Flash Player. You can check your version and download the latest one for free at Adobe Flash Player website.
  4. Try refreshing your browser. If you can clean your browser’s cache, do so and try it again. You can find instructions on how to clean your browser’s cache here. (http://www.wikihow.com/Clear-Your-Browser's-Cache)
  5. Make sure that your browser settings are as follows:
  6. For Internet Explorer, go to Tools / Internet Options:
    a) On the second tab, Security section, click on the Default Level button.

    b) Next, click on Trusted Sites, and then click the Sites below it. Uncheck "Require Sever Verification https for all sites in this zone" at the bottom, then        enter "*.befunky.com," then click Add.

    c) Go back to Internet options, third tab, Privacy, move the slider to Medium.

    d) Fifth tab, Connections, click the LAN Settings. Click the checkbox for "Automatically detect settings" if it isn't already and uncheck the checkbox for          "Use a proxy server for your LAN" if it is selected. Click OK.

    e) On the last tab, Advanced, click the Restore Defaults button.
  7. If you are using Firefox, please disable add-ons like Flashblock, Adblock, NoScript. These add-ons might cause BeFunky not to work properly.
  8. In Safari, select Safari / Preferences / Security Tab. Under Web Content check every option except for "Block pop ups."

 

If you have further questions, don’t hesitate to open a support ticket or contact us.

 

Comments

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Tania1288
Premium User

Unfortunately nothing has helped me... I've done everything you suggest!

September 23, 2010 00:50.
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onelli1964
Premium User

Same for me...I am ready to pull the plug on this because I cannot save or send anything.

October 20, 2010 04:41.
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bmert
Professional User

Please let me know your operating system name/version and browser name/version. I'm assuming that you have the latest version of Adobe Flash Player. Thanks.

October 20, 2010 17:49.
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warmncool
BeFunky
Tell me if I can do it without a flash player!
November 14, 2010 09:19.
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bmert
Professional User

warmncool, no. BeFunky is a Flash based application.

November 17, 2010 18:23.
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cicik_mahani
BeFunky

helpless

February 01, 2011 16:54.
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elizabeth195
BeFunky

how to select a photo and than effect it :P

April 18, 2011 07:27.
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bmert
Professional User
April 18, 2011 11:28.
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cheetahmitchell
BeFunky

Hello

 

July 27, 2011 09:32.
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cheetahmitchell
BeFunky

Hello

 

July 27, 2011 09:36.
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DJZ54
BeFunky

plzzzzzz tell me its not upload my pic whyyyyyyy??????/

December 20, 2011 21:49.
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bmert
Professional User

@DJZ54 

Cold you please empty the cache of your browser, update the Flash Player and try the app.

Please let us know if that does't work.

December 24, 2011 20:29.
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sframe
Premium User

So, I'm having the same issue. I just purchased a year subscription, and i was able to use it before i did that, now it won't let me upload anything from anywhere, and i have done all that's suggested in the help section :( 

January 09, 2012 06:28.
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bmert
Professional User

Did you try the app on another browser than yours?

January 11, 2012 19:20.
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bekkahsue
Premium User

I can upload and edit, but it wont save.It just signs me off then returns to the befunky home page. Im getting very frustrated and I am close to closing my account

February 03, 2012 01:11.